Who We Are

Aura BPO Services has a wealth of business process outsourcing experience in Healthcare RCM services and Non-healthcare services. Aura has been successful in both complementing and supplementing back-end processes of its Clients with superlative performance and keeps winning industry acclaims with consistency. Our strength lies in using technology as a backbone to provide faster, better and cost-effective services to our clients. We made it a habit to set the right benchmarks for quality and delivery. With our operational expertise, we create value for our customers, employees, and shareholders. At Aura, we offer you a platter of customized back office services that will enable your business to attain an edge in today’s highly competitive environment.

About Us

Started in 2012, Aura is a knowledge centric organization with unparalleled quality of service, reliability and customizability. Aura offers business value to over 150+ healthcare clients by combining operational excellence with deep domain expertise. Head quartered in Chennai, India we provide Best-in-class offshore delivery model. Our technology automated process fits the needs of every clients. At Aura we create unmatched results that helps clients to grow multi fold and our expert team focus of better productivity with high quality. In short we don’t make money unless you make it. Our Company can work with clients to improve low collection, speed up the revenue, and provide excellent support to bring down AR. All these at a cost that is lower than handling it In-house. Aura’s training process emphasize on operational excellence, integrityand doing it right the first time in all aspects. Our concept of SPOC (Single point of contact for each client) helps in quick transition of process and for efficient work flow management. With this approach we are able to build a strong client relationship with increased Trust and enhanced efficiency.Our team’s wide experience across multiple physician specialties, and many performance-driven programs are well-versed in both outsourcing best practices and in our clients’ business practices, culture and requirements. We work 24/7 and provide the best offshore experience for our clients. Our continuous upgradation to the recent events in the industry helps to innovate ideas matching to the changes and to integrate it with our technology to serve our clients better.

Vision

To become a Leader in the Healthcare Industry by integrating technology & delivering at highest standard.

Mission

Be a trusted partner to our clients

To move up the value chain by offering sophisticated, higher margin services

Inspire and make Aura a place of choice

Deliver services at highest quality

Increase top line and bottom line for our clients

CORE VALUES

Integrity

Aura foundation is built strong with Integrity as base. We believe that success comes with highest level of responsibility and trust

Result Oriented

We focus on essential goals with clear priorities and the ability to resolve problems to achieve the expected results

Transparency

We always work to maintain transparent environment that helps the employees grow faster in all professional aspects

Improvement

Aura embrace a culture that tomorrow is always more challenging that today, and take necessary steps to develop our team to meet the requirement.

Client Satisfaction

Everything that we do serves this purpose directly or indirectly. We set milestones for achievements only based on client satisfaction.

Leadership Team

Narayanan S

Founder & CEO

Narayanan has over 25 years of distinguished career in outsourcing industry both in Non-Healthcare & Healthcare serving clients across US & UK. Prior to Aura he was heading a $10M medical billing company & had set up call centers for outbound projects. He has worked in pioneer of Healthcare company Nittany in which he was part of setting up Adjudication Dept (Claims processing). He has been a game changer by restructuring many small and mid size organizations that has helped them achieve growth in both top and bottom line.
Being a great leader and true visionary he has built Aura to be a result oriented organization and with his huge operational experience has introduced many new client centric methodologies to fit the needs of each client. He considers honesty to be the basic principal of any business and that makes Aura one of the most ethical companies in this Industry. His realistic optimism and thinking out of the box has driven us to expand our capabilities in new areas and helped turn every opportunity to success in this journey. Narayanan, a Math graduate also earned Post Graduate Diploma from Symbiosis, Pune and Executive Management program from IIM, Bangalore.

Kokila N

VP, Strategy

Kokila, with a strong professional career for the past 20 years, she has worked in Google as a Finance professional being part of the initial team to setup Finance Division for Google in India and as RMG/PDAC specialist in Hexaware, Atos Syntel. All through her career she had worked with Leaders, BU Heads and C-level executives to strategize different aspects of Human Resources, Bench utilization and Automation of various processes. Her areas of expertise lay in strong control over Data and Reskilling/Up skilling the bench resources.

Her Go-getter attitude has made her cut across various functions be it recruitment or HR shared services, Sales and Marketing, Quality or delivery. She is a great mentor and an inspiring leader and her decisive nature has helped attain clear results. She is actively involved in adventuring many new automation tools that helped in the growth of the organization. She is well experienced in conceptualizing and creating business strategies across all segments. Through her strategic planning she has been driving businesses across operational and financial aspect. With an MBA in Finance Kokila also did her Masters in Financial Management.

Solutions

Services We Offer

Billing Services

Credentialing and Provider Enrollment
Eligibility and Verification
Charge Entry & Charge Audit
Claims Filing
Electronic Payment Posting
Manual Payment Posting
Denial Posting
Denial Management
Account Receivables Management
Claim Dispute

Dental Services

Dental Eligibility Verification
Credentialing and Enrollment
Authorizations & Pre-determinations
Insurance Billing
Payment Posting
Denial Management

Credentialing Services

Adding a brand new practice in payer records.
Enrolling a practice/provider from out of network to in-network
Affiliating a new physician to a existing group practice
Changing a sole owner practice into a group practice
Updating the group practice specialty from single to multispecialty.
Change of TAX id / NPI or Practice Location
Addition of new location
Yearly maintenance of credentialing

Analytics

A 360- degree receivable analysis solution
Continuous monitor on ERA payers and enroll new payers into ERA
50+ User defined aging reports
Systematic comparison of Billed Vs Collected
Track the high paid and low paid codes
Cash flow analysis
Helps improve collection, practice engagement, and reduce cost
Monitor daily Production, Collection and gap analysis

Client Testimonials

-Jason Barnes
COO of a billing company in NJ

Owner - East Coast based billing company

Owner - a West Coast Medical Billing Company

AURA Advantage

Client Centric

Dedicated SPOC for each client who will interact with them and coordinate smooth transition and continuous flow of work
Understanding client requirement from the root and exceeding their expectation always which helps clients in business scalability
Constant meeting with clients to analyze and improve the business efficiency
We promise not just SLA’s but beyond that
We provide one of the best RCM service making more non-collectibles to collectibles
Work to Increase client profitability by 30%- 40%

QOA – Quality Oriented Approach

We work with zero compromise on quality
With high standard we set we are the most trusted partner to many of our clients
With greater operational efficiency Aura maintains 99% in quality exceeding the SLA
Doing it right the first time, the way we work all these years
Stringent Audit process to maintain quality standard

Workforce Management

Strong WFM helps to plan work and use resources efficiently
Proactively understand the need and do resource planning at right time
Tested methods to allocate resource for new clients and have new client on boarding smoothly.